Versions Compared

Old Version 3

changes.mady.by.user user-29411

Saved on

compared with

New Version 4

changes.mady.by.user user-29411

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Lou Hand is responsible for unique software he chooses to run, including his research-specific software. For example: Discovery, installation, configuration, security, maintenance, and trouble-shooting.

Lou Hand is responsible for IT support of peripherals, and mobile devices, and any additional computers.

Customized personal computer instead of a

Option 2:

Lou Hand is responsible for IT support for his own primary computer and all other technology devices.

...

Management tools, including Active Directory ( a.k.a "The Domain" )

If Option 1, above:

Initially, no changes would be made to Lou's Mac. Changes to increase the supportability of Lou's Mac would be made when our services are required. Our goal is to make the changes at at time convenient to Lou, but that is more likely to happen if we are invited to make the changes before the changes are required for us to provide support.

Changes include:

  • PhysIT will configure computer's anti-virus software to report to PhysIT's anti-virus console.
  • PhysIT, as part of our standard management, attaches computers to the Cornell Active Directory service provided by CIT. Computers are placed in the Arts and Sciences Division, Physics Department Subdivision. As a a result of this, names for computers and user accounts can be somewhat limited (per CIT's requirements as part of managing this shared campus resource).

This change The above changes would certainly occur if PhysIT must re-do the computer's OS, or if that computer is replaced with another computer.

A significant barrier to re-doing Lou's computer, or replacing his computer, are the numerous research-specific applications Lou has installed. Such a change will require an investment by Lou.

If Option 2, above:

Lou's computer will not be connected to the centralized management/Cornell Active Directory services, and as such will not gain from centralized management PhysIT uses. Also, NickLou's computer will not have an administrative account for PhysIT's use.

...

Specific computer(s)

IT support from PhysIT

IT support from Lou

Network, with notes

Other info

Option 1

Continue running MacOS 10.8, "as is", until computer has a problem not readily resolved without a clean install.
Clean When required, a clean install by PhysIT. , requiring Lou to reinstall his unique applications, including any research-specific applications
Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and reimaging if broken.
Responsible for following IT policies in configuration.
.
PhysIT adds computer into Physics inventory DB.
On Lou's request, we can recommend replacement hardware and procure hardware.

Lou Nick has Admin access to make changes directly, and is responsible for changes made.
If ChemIT PhysIT reimages the computer (with NickLou's approval), Nick can either let us know of his changes, or he can Lou will need to re-do them any changes he made with his Admin account, if they are still necessary.
Responsible for following IT policies in its use.

Physics Admin
ChemIT PhysIT registers devices

NO Deep Freeze (software used to prevent persistent changes made by user, often used for kiosks to make them more robust.)
Improvements desired:
Auto-login Q: Any improvements desired?
Funding from Lou.

Option 2

On NickLou's request, we can recommend replacement hardware, procure hardware, initially set up OS and default applications, as PhysIT's schedule permits.
On Lou's request, we can recommend replacement hardware, procure hardware, as PhyITPhysIT's schedule permits.
PhysIT adds computer into Physics inventory DB.

Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. Responsible for following IT policies in configuration and use.

AccessNet
Annual registration by Lou

Q: Any improvements desired?
Funding from Lou.

NO Deep Freeze (software used to prevent persistent changes made by user, often used for kiosks to make them more robust.)
Floppy drive must be available.
Improvements desired:
Auto-login.
Contemporary OS, matching Library computers
Able to print to Library printer
Any networked printer?

Convert to a PhysIT staff computer.
Users login to their own account using their own NetIT credentials, providing them User-level access.
Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration.
Troubleshooting, configuring and upgrading related software (if available). Responsible for following IT policies in configuration .
Nick has Admin access to make changes directly, and is responsible for changes made.
If ChemIT reimages the computer, Nick can either let us know of his changes, or he can re-do them if they are still necessaryand use.
PhysIT adds computer into Physics inventory DB.


Physics Admin
ChemIT PhysIT registers devices

Funding from Lou. For faculty use, gated by physical and social means, not technical.
Improvements desired?

Notes

A few best practices include:

...