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This is the home page of CUL-IT Desktop Services's wiki.








h3. *About Us*


h4. {anchor:About us}


Desktop Services' Help Desk team provides direct IT support to the majority of the endowed and statutory library units. If you have any questions or issues, for those outside of Mann Library please contact us through the *cul-dshelp-l* *"at" cornell.edu* mailing list (*Mann* staff, please contact *mannstaff-help "at" cornell.edu*). You can also call us at 607-255-8530. 


Peer IT support providers are also welcome to contact Desktop Services via *cul-dshelp-l "at" cornell.edu*. For staff at *Mann*, please contact *mannstaff-help "at" cornell.edu*.



h3. *Who we are*

Our team consists of the following members:
* *Peter Magnus, Desktop Services Manager*
* *Amy Blumenthal, Staff Services Coordinator*
* *Donna Callais*
* *Andy Goldman*
* *Laura Heisey*
* *Gabriel Plaine*
* *Joe Richardson*

All of us are pleased to be of service to you and your department to address your desktop IT support needs.

h4. {expand:title=More information about CUL-IT Desktop Services (Click here to expand...)}





h3. *Whom we serve*

Desktop Services provides a variety of IT services for staff at the following unit libraries:
* [Olin|http://www.library.cornell.edu/olinuris/] 
* [Uris|http://www.library.cornell.edu/olinuris/] 
* *Kroch* ([Asia|http://asia.library.cornell.edu/ac/] *and* [RMC|http://rmc.library.cornell.edu/])
* [Africana|http://www.library.cornell.edu/africana] 
* [Fine Arts|http://www.library.cornell.edu/finearts] 
* [Engineering|http://engineering.library.cornell.edu/]
* [Mann|http://mannlib.cornell.edu/]
* [Math|http://mathematics.library.cornell.edu/]
* [Physical Sciences|http://physicalsciences.library.cornell.edu/] 
* [Management|http://johnson.library.cornell.edu/]
* [Annex|http://www.library.cornell.edu/annex]

[Follow this link for more detailed information.|https://confluence.cornell.edu/x/bABvAg]













Questions on who is your IT support group and how to contact them: [Click here|https://confluence.cornell.edu/display/bitbox/About#About-HumanHelp] 

h3. *Services Provided*


h4. *Help Desk*

Desktop Services Helpdesk provides front-line technical support for  our supported staff.&nbsp; Please email us at <cul-dshelp-l> or call  our central support line at 255-8530.

Our goal is to provide quick responses to immediate desktop support  needs. We are available from 8 AM to 5 PM Monday through Friday.

h4. *Hardware Support*

Library staff that are supported by Desktop Services are provided  with a Dell desktop PC and LCD monitor.&nbsp; Microsoft Windows is the  standard OS configuration and applications include an array of standard  software tools including the Microsoft Office Suite.&nbsp; You will also have  access to departmental shared printing services.
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