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Nick is responsible for everything else, including his own work office computer, the USB printer at the MatLab computers, and the instrument computers.
Details
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Specific computer(s) | IT support from PhysIT | IT support from Nick | Network, with notes | Other info | |||||
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2 Library computers | Convert to public kiosks. Continue running Win7. | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | NO Deep Freeze | |||||
2 MatLab computers | Convert to public kiosks with MatLab, running Win7 (not WinXP) | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | NO Deep Freeze | |||||
1 Faculty room computer | Convert to a PhysIT staff computer. | Nick has Admin access to make changes directly, and is responsible for changes made. | Physics Admin | For faculty use, gated by physical and social means, not technical. | |||||
Printer in Library (networked, laser) | Primary support, including: Configuration and troubleshooting. | Determine when operational needs or hassles warrant replacing the printer. | Physics Admin | No improvements desired. | |||||
Nick's office computer | With Nick's invitation, we can recommend replacement hardware, procure hardware, initially set up OS and default applications, as PhyIT's schedule permits. PhysIT doing these things can save Nick time and aggravation. | Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. Responsible for following IT policies in configuration and use. | AccessNet | To-do, PhysIT: Revert the recently purchased computer away from PhysIT's image. | |||||
Printer in Library (networked, laser) | Primary support, including: Configuration and troubleshooting. | Determine when operational needs or hassles warrant replacing the printer. | Physics Admin | No improvements desired. | Printer at MatLab station (USB, inkjet) | With Nick's invitation, we can recommend replacement hardware, procure hardware, , as PhyIT's schedule permits. PhysIT doing these things can save Nick time and aggravation. | Primary support, including: Configuration and troubleshooting. | n/a | No improvements desired |
Anything else in the lab, not listed above | n/a | All Nick :-) primary support provided by Nick. |
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Notes
- A few best practices include:
- All use of computers is at the user-level, not as Admin.
- Use Admin account to elevate privileges within the user account or to temporarily login as Admin to make the necessary changes.
- Don't establish shares.
- If computers PhysIT is responsible for get messed up somehow, PhysIT will tend to reimage them rather than "work the problem". PhysIT is obviously not responsible for end-user behaviors. :-)