Excerpt |
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What services can PhysIT provide to Nick which he would value, and without getting in Nick's way? |
Summary
ChemIT takes on IT support responsibilities for:
- 2 Library computers
- 2 MatLab computers
- 1 Faculty room computer
Nick is responsible for everything else.
Details
Best practice: All use of computers is at the user-level, not as Admin. Use Admin account only
Specific computer(s) |
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IT support from PhysIT |
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IT support from Nick |
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Network | Notes | |||
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2 Library computers | Convert to public kiosks, with generic User. | Admin access to make changes directly. | Physics Admin | Improvements desired: |
2 MatLab computers | Convert to public kiosks with MatLab, with generic User. |
| Physics Admin | Improvements desired: |
1 Faculty room computer | Convert to a PhysIT staff computer. |
| Physics Admin | Improvements desired: |
Nick's office computer | By Nick's invitation, we can recommend hardware, procure hardware, initially set up OS and default applications, if time permits. Us doing these things can save Nick time and aggrevation. | Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. Responsible for following IT policies (not including end-user's behavior). in configuration and use. | AccessNet | No improvements desired. |
Printer in Library (networked, laser) |
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| Physics Admin |
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Printer at MatLab station (USB, inkjet) |
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| n/a |
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Anything else in the lab, not listed above | n/a | All Nick :-) |
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Notes
- Some best practices include: All use of computers is at the user-level, not as Admin. Use Admin account to elevate privileges within the user account or to temporarily login as Admin to make the necessary changes. Don't establish shares.
- If computers PhysIT is responsible for get messed up somehow, PhysIT will tend to reimage them rather than "work the problem". PhysIT is obviously not responsible for end-user behaviors. :-)