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Alerting system - The email alerting system remains popular but the mechanisms for subscription management are outdated. Users should be able to see and control their subscriptions from their user account page. New software will be developed to replace the extremely old and hard to maintain software implementing the current email subscription system. Status as of 12/13: Not done
Add MathJax to arXiv so that users see the TeX math rendered - We would like to add MathJax to arXiv so that users see the TeX math rendered in the browse user-interface, and in the submission system. Administrators and moderators should see see math rendered in /admin/ and /mod/ screens. Restrict rendering to title and abstract fields, will not add to pages with lists yet (search results, listings pages). Status as of 12/13: Completed.
User Support and Moderation
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Move arXiv communications administration to an issue tracking system - We have begun the process of shifting all communications with users and moderators to a web-based issue tracking system (Request Tracker). Service desk functions managed by arXiv administrators include answering user questions, troubleshooting technical problems, soliciting and following up on moderator input, responding to and resolving moderation appeals, etc. These functions are currently carried out using multiple arXiv.org email mailboxes. A modern issue tracking system will provide us not only with better tracking, but built in reporting and issue classification tools for better management of this labor intensive aspect of arXiv administration. Status as of 12/13: Completed.Add MathJax to arXiv so that users see the TeX math rendered - We would like to add MathJax to arXiv so that users see the TeX math rendered in the browse user-interface, and in the submission system. Administrators and moderators should see see math rendered in /admin/ and /mod/ screens. Restrict rendering to title and abstract fields, will not add to pages with lists yet (search results, listings pages). Status as of 12/13: Completed.
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