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• What do we value?
• What do we measure, guage, evaluate?

ChemIT exists to:

Provide local, focused IT services.

ChemIT's Actions and Decisions are:

• Transparent
  • Ensure we are working on the "right" things
• Efficient
  • Ensure we are doing the work right.
• Sustainable

ChemIT Priorities are:

• Relationships
  • Work on the "right" things thing though mutual understanding and appreciation.
    • Meet real needs, balanced against total costs and competing demands

• Results Result
  • Performing our work the "right" way through staff training and experience.
    • Enable cost-effective, sustainable solutions

We measure what we do by:

An indicator Seeking evidence of failure
Failure detection: Unpleasant surprises..

• Includes if anyone had an unpleasant surprise.

Meaningfully measuring and presenting what ChemIT does over time.Measuring what we do

• Maintaining a list of current projects, both large and smaller.
  • Indicate monthly completed projects

• Track most every non-project request, called a "ticket".
  • A snapshot of "open"
  ticktes
  • tickets: Title description, who it's assigned to, date it was created, its status, etc.
  • Monthly count of tickets per person completed.