Timeline:
Steps involved:
Gather common data
Access to each others systems and information
Common responses and procedures - wiki?
- Get current information organized in similar way
- Merge as appropriate and/or create common dashboard
- Proper permissions for access
- Any vocabulary to sort out? Uni/NetID
Access to all relevant systems - is there a need to inform vendors that this group may be working on each others issues
Ingest problem into common tracking system
- What changes at each CUL required? i.e. Cornell does not gather some of the user info that Columbia does via form.
- What info is most useful or essential? IP/DNS, patron permissions?, Browser?, Referring page
All staff looking at each others issues - milestone - how long does this need to go on before we move to next phase?
- able to respond to each others lists
Begin joint troubleshooting on XXXX
...
Brainstormed steps to accomplish before we can go live with joint troubleshooting: See here and keep adding to it.