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- Get <ChemIT@cornell.edu> feeding into Remedy.
- Get ChemIT staff trained on Remedy so tickets sent via <ChemIT@cornell.edu> get addressed
- PHASE I, early July: Introduction (see "(1) Changes end-users will notice "day one"", above)
- "You will start seeing email from <ChemIT@cornell.edu>, and we are starting to call ourselves ChemIT...""
- ChemIT get better at using Remedy. Configure as we get feedback, etc.
- PHASE II, mid-August: Full Production
- "We call ourselves ChemIT- hopefully old news to most of you, and the best email to reach is <ChemIT@cornell.edu>..."
- Remind CCB staff of the changes, including our name and new email address.
- Turn on Manually send stock "reminder" email response for folks still sending requests to CRCF email.
- "We call ourselves ChemIT- hopefully old news to most of you, and the best email to reach is <ChemIT@cornell.edu>..."
- Early December, review any request for help still be sent to old email list to determine if more action is warranted.
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