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- Using the new email address will result in an immediate acknowledgement of receipt from Remedy.
- The old address will still work. However, the ticket number will be generated by Remedy when we first process the email request, which is similar to the pasthow it has always worked.
We are changing what we call ourselves, and what we hope others come to call us over time.
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- Get <ChemIT@cornell.edu> feeding into Remedy.
- Get ChemIT staff trained on Remedy so tickets sent via <ChemIT@cornell.edu> get addressed
- PHASE I, early July: Introduction (see "(1) Changes end-users will notice "day one"", above)
- "You will start seeing email from <ChemIT@cornell.edu>, and here's whywe are starting to call ourselves ChemIT...""
- ChemIT get better at using Remedy. Configure as we get feedback, etc.
- PHASE II, mid-August: Full Production
- "We are now really calling call ourselves ChemIT- hopefully old news to most of you..."
- Remind CCB staff of the changes, including our name and new email address.
- Turn on "reminder" email response for folks still sending requests to CRCF email.
- "We are now really calling call ourselves ChemIT- hopefully old news to most of you..."
- Early December, review any request for help still be sent to old email list to determine if more action is warranted.
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