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- The email will have a reply email address of <ChemIT@cornell.edu>, not <crcf@cornell.edu>.
- Email is sent by Remedy when:
- A new ticket is created, communicating the unique ticket number associated with a new request.
- CRCF/ ChemIT staff update a ticket.
- Email is sent for all tickets we track, however we receive the request.
- Question: Do we, or how do we, educate our users regarding how Remedy works to improve our service to them? For example:
- How best respond to a user who replies to a Remedy ticket pertaining to a new problem?
- How best respond to a user who sends a new email pertaining to an existing Remedy ticket?
We are adding an email address to request help from us, <ChemIT@cornell.edu>.
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We are changing what we call ourselves, and what we hope others come to call us over time.
- We are changing our group name to "ChemIT".
Question: Do we, or how do we, educate our users regarding how Remedy works to improve our service to them? For example:
- How best respond to a user who replies to a Remedy ticket pertaining to a new problem?
- How best respond to a user who sends a new email pertaining to an existing Remedy ticket?
(2) Phased roll-out
BOLD is what non-ChemIT folks will notice.
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