...
- Timing: The day the postcard states as our roll-out date, as a reminder. (None beforehand?)
- Purpose:Just a reminder to the postcard.
Sign hung at ChemIT's office entrance
- Timing: On the day of our roll-out.
- Purpose: A reminder of our new name and email address.
...
- Timing: Before our roll-out. (Whenever, since few currently use it, presumably.)
- Purpose: Enhance our image, with new name and email address.
Open house in "new" digs for staff and faculty
- Timing: Day 4pm on the day of our roll-out?.
- Purpose: Can anyone say no to drinks and good cheer?
Other ideas?
The changes, and why
...
NOTE: <crcf@cornell.edu> will still continue to work.
Reasons for the change:
- New-comers to CCB will find "ChemIT" easier to remember than "CRCF". Mostly a benefit to
- This will naturally mostly benefit new graduate students and visiting scholars.
- No disruption to those who use old "CRCF" email address as we switch over to the new "ChemIT" email address. Change We recognize that change can be hard!.
- A new email address for service requests facilitates use of
- ChemIT will be receiving email requests through a ticket management system (Remedy)
- will ensure ticket management system receives real tickets and not lots of non-ticket emails.
When?
- Expected to start working early July 2013.
Features of the new email address:
- Automatic acknowledgement of receipt by Cornell's Remedy ticket management system.
ChemIT will be receiving email requests through a campus ticket management system (Remedy)
Reasons for the change:
- Systematic receipt of all email requests for service will allow them to be tracked. This increases clarity of the work required to inform our priorities, and more quickly identifies inactivity on open requests.
- Create reports for management and internal feedback.
- Collaborate more effectively on tickets passed to CIT and others using the same campus-wide tool.
When?
- Expected to start working early July 2013.