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• Adding an email address to request help from us, <ChemIT@cornell.edu>. (Old address will still work.)Ticket... (fmailiear, from us/ others on campus...
• Using that address will result in an immediate acknowledgement of receipt, with a unique ticket number. (The old address will work as before. That is, a ticket number appearing when we read the email request.)
• Changing what we call ourselves, and what we hope others come call us over time.

Communications and time-lines

Postcards to all CCB members

• Timing: Postcards end after chemit email working and being monitored (in case we get any early-adopters), but obviously before our actual go-live date about 1 week later.
• Purpose: Reinforce that most everything stays the same except for our preferred email address and what we call ourselves.

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Email to all CCB members

• Timing: The day the postcard states as our roll-out date, as a reminder. (None beforehand?)
• Purpose:Just a reminder to the postcard.

Sign hung at ChemIT's entrance

• Timing: On the day of our roll-out.
• Purpose: A reminder of our new name and email address.

New web site turned on

• Timing: Before our roll-out. (Whenever, since few currently use it, presumably.)
• Purpose: Enhance our image, with new name and email address.

Open house in "new" digs

• Timing: Day of roll-out?
• Purpose: Can anyone say no

Other ideas?

The changes, and why

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