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- The ability to associate and record relevant information about that item
- This includes associating licensing information and documents, troubleshooting information, administrative and statistical logins, and associated contact(s), and pertinent information/notes about the item.
- The ability to perform actions upon the item
- This includes the ability to "track" an item with various statuses, and control exists over what information is recorded and shared with regard to the item(s).
- The ability to populate public facing systems with the data in the KB
- This includes the action of auto-populating front-end systems and services based upon the data in the KB, such as MARC records, OpenURL systems, database pages, e-journal pages, Web discovery systems, and possibly patron authentication.
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