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The new sorry service is built to better integrate with the Hardware Load Balancer (HWLB). In the past most hosting sites would be redirected to http://jujuba.cit.cornell.edu:8080/sorry/sorry.cgi?error=500. This is not a very friendly looking URL. Instead there are two methods for creating a sorry page.
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There is now a new option to create a "Redirect Sorry Page".
Redirect Sorry Page
A "Redirect Sorry Page" behaves much like the existing sorry pages, except it can be customized. By default the HWLB can redirect traffic to http://sorry.hosting.cornell.edu/[hostname].sorryservices/. This will display the generic sorry page that looks like http://sorry.hosting.cornell.edu/sorry.hosting.cornell.edu.sorryservices/ that displays the site name and a generic error. A customized template can also be created such as http://sorry.hosting.cornell.edu/customsorry.hosting.cornell.edu.sorryservices/ that has site specific information.
Cloaked Sorry Page
A "Cloaked Sorry Page" is a new type of sorry page that preserves the URL in the browser window instead of redirecting to sorry.hosting. An example of a cloaked sorry page: http://customsorry.hosting.cornell.edu/. It is not always technically possible for a site to have a cloaked sorry page, but in cases where it is possible it can provide a user-friendly way to display a sorry page without redirecting to an external website.
Creating Custom Sorry Pages
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