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Information Needed:
Open Work:
Questions:Customer Satisfaction Process – Out of the Box? – CIT HelpDesk Requirement (Legacy process will not be carried over to the new system.) What will be used for User Acceptance Testing? (BMC's template, once appropriate for our modules, has about 5 things to be tested) Per BMC's End User Testing Guide (page 3 under Training) "Testers should be trained on usage of the system before they begin testing". In earlier meetings about this upgrade it was discussed that the Categorization hyperlink would either be moved to the Quick Action menu or as a tab alongside Work Details/Relationships/Date System. (Currently it is hidden under the Links dropdown menu) Who are the "Trainers" for each department? Have they been communicated to as to what this means and when? (I assume these individuals will be participating in the User Acceptance Testing.) What training material will be used? (BMC's material is a PDF file containing 200 plus pages. It includes modules we are not implementing) |
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