...
- Minimal or no down time.
- Key staff who work with Reserves (in Access Services or IT/Systems) should must be available the first week month of Spring or Fall semesters, or ; at minimum there should at least be backup staff who can perform these individual's functions.
- Clear communication between reserves processing staff. There should be at least one quality control person to gather problem reports & communicate to Atlas.
- Vendor must be responsive to requests for fixes and enhancements.
- Others?