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Service owner/support responsibilities during unplanned outages include: (Download and print the ACTION Checklist for Unplanned Service Interruptions and Outages to keep at your desk.)
- Report the unplanned outage to the NOC right away (call 255-9900). Don't assume someone else will be doing this!
- Draft a user friendly message for the CIT Current Status page, and provide to NOC for posting.
- If applicable, email your users with details about the outage, and include a sentence that refers them to the CIT Current Status page for additional updates and information.
- Provide the NOC with progress updates for posting. Use the unplanned outage communication template to ensure all necessary details are reported.
- Once resolved, provide outcome information to the NOC for posting and to your users (if applicable); include what happened and how you fixed it.
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