...
Title | Role |
|---|---|
Service Owner | Point of escalation for major incidents. |
Service Owner | Developing and executing the Service's outage communications plan. Executing the outage communications plan may be delegated. |
Service Manager | Responsible for internal planned outage communications. May be responsible for external planned outage communications. |
Service Support Team | Provide timely outage status updates |
NOC | Provide internal communications support. |
APPENDICES and ATTACHMENTS follow the approval block.
...
Communicating Unplanned Outages
Appendix B: Second Appendix
Include any material for Appendix B as referenced in the main document.
Add additional appendices, as required.
(If this Appendix is not required, remove this appendix from the document).
(Add any attachments that may have been too large to include in the main text portion of this document. Label as Attachment 1, Attachment 2, etc.)