Page History

1.            

Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this!

Service Owner/Service Support Team

1.1

Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.

Service Owner/Service Support Team

1.2      

Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.

Service Owner/Service Support Team

2.            

Engage the service owner/service support team (if not already confirmed to be involved).

NOC

2.1            

Provide internal communications support.

NOC

2.2            

Update the CIT status page.

NOC

2.3            

Involve Communication & Outreach when necessary.

NOC

3            

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Various