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  1. Be available to help with communications during unplanned outages. C&O is always on call for unplanned outages. For Tier 1 services/incidents, contact us in this order:
    1. Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
    2. If Beth is unavailable, contact Shaley DeGiorgio at (607) 255-5720 and scd34@cornell.edu.
    3. If Shaley is unavailable, contact Diane Sempler at (607) 255-5570 and dms4@cornell.edu.