Page History

...

Section

Column

width	65%

Develop a "redirects template" for customers to reference when doing redirects in our environments.
- Example/Reference
High level checklist for site migrations.
- Examples
Metrics for new instance turn around.
Maintenance records for services.
Audit trail for new account security (Sarah).
- Audit Doc
- AuthZ Doc
- Permit auditing
Quarterly report, metrics, IT Forum
Watch hosting email and RT queue for requests
Regular meetings with IWS
Update Customer Agreements annually
Hosting product FAQs
Tomcat Hosting?
Make my "Welcome Letters" and "canned responses" available
- See bottom of each of these sections
List of contacts
Communications during outages (SOP)
- Thinking of the list that Mike Ferdinando had and the flowchart Jon had made.
  - IS Web Hosting Infrastructure Support As-Is Process
- Is the NOC on all of our listservs?
- Blackboard's "Little Yellow Button"
New Customer setup (SOP)
- This one is a bit tricker now that ISIS has gone to Remedy
- There is a flowchart for LAMP that could be a basis for other services.
  - Account Creation
Pilot for Hosting Security Service
- New Service Offering
- Assessment Questionnaire
- AAD Imaging system
- Curtis Josey

Column

width	35%

Tip

title	Email Templates

Service Inquiry - ColdFusion Service Inquiry - ColdFusion — E-mail template

Service Inquiry - STATIC Service Inquiry - STATIC — E-mail template

Welcome Letter - STATIC Welcome Letter - STATIC — E-mail template

What do you mean by account number? What do you mean by account number?

Page tree