...
- Admissions Admitted Students (Andy Z.)
- cornell.edu and MSCF (Shelli)
- Baseline for hosted services (Shelli?)
- monitoring tools and dashboards (Kevin/Kevin's DBA group)
- CF9 upgrade
MISC
- Work with ISIS to develop Develop a "redirects template" for customers to reference when doing redirects in our environments.
- High level checklist for site migrations.
- Metrics for new instance turn around.
- Maintenance records for services.
- Audit trail for new account security (Sarah).
- Permit auditing
- Quarterly report, metrics, IT Forum
- Watch hosting email and RT queue for requests
- Regular meetings with IWS
- Update Customer Agreements annually
- Hosting product FAQs
- Tomcat Hosting?
- Make my "Welcome Letters" and "canned responses" available
- List of contacts
- Communications during outages (SOP)
- Thinking of the list that Mike Ferdinando had and the flowchart Jon had made.
- Is the NOC on all of our listservs?
- Blackboard's "Little Yellow Button"
- New Customer setup (SOP)
- This one is a bit tricker now that ISIS has gone to Remedy
- There is a flowchart for LAMP that could be a basis for other services.