LAMP
- Lyris cit-lamp-hosting-l
- keep updated with current customers
- post communications, outages, etc. to list
- Charter for HA LAMP
- Business case development
- Working with Greg Busby
- Jason Woodard would like to put all Admin apps in our LAMP but needs SSL
- Dan Hazlitt is interested in SSL and access to apache config
- Wyman, Lee Brink and Ron DiNapoli also had an interest in SSL
- Of course, we have the survey from 11/2008 too.
- Also, retiring IDSTATIC maybe another driver
- eCommerce and PCI in LAMP (SSL needed for Evalon side)
- Waiting on a self service page to view who is over on NUBB and/or disk space
- Service backlog (GreenHopper in Jira?)
- Documentation process, whom do we interface with in ISIS?
- Who has review and approval authority?
- Interface with training and docs to complete?
- Update customer list(DB) with Activity numbers, etc.
- Schedule future meetings with ISIS
TESTING
- Admissions Admitted Students (Andy Z.)
- cornell.edu and MSCF (Shelli)
- Baseline for hosted services (Shelli?)
- monitoring tools and dashboards (Kevin/Kevin's DBA group)
- CF9 upgrade
MISC
- Work with ISIS to develop a "redirects template" for customers to reference when doing redirects in our environments.
- High level checklist for site migrations.
- Metrics for new instance turn around.
- Maintenance records for services.
- Audit trail for new account security (Sarah).
- Communications during outages (SOP)
- Thinking of the list that Mike Ferdinando had and the flowchart Jon had made.
- Is the NOC on all of our listservs?
- Blackboard's "Little Yellow Button"
- Quarterly report, metrics, IT Forum
- Watch hosting email and RT queue for requests
- Regular meetings with IWS
- Update Customer Agreements annually
- Hosting product FAQs
- Tomcat Hosting?
- Make my "Welcome Letters" and "canned responses" available
- List of contacts
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