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- Key service names
- Approximate start time of the outage (or when problem was noticed)
- Day and date
- Specify In what ways are end users affected (as appropriate, specify which groups of people, which platforms, and how what parts of the services are affected (for example, slow, unavailable, some parts working and others not), is the service "down" or just slower than usual) -- be sure to describe the "symptoms" from the end-user's perspective, even if that's not what is technically wrong
For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.
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