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^{1 Some CIT services have existing methods for communicating directly with the users of their services. Outages of those services may be better handled using those methods.}

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download this information -- Unplanned Service Outage template (MS Word)

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From: Information Technologies Special Bulletins

*Subject:* Unplanned outage - \[KEY SERVICE NAMES\] \-\- _for example, Unplanned outage - NUBB_
OR Issue with \[KEY SERVICE NAMES\]

Sentence Paragraph 1 to include this info:

• Key service names
• Approximate start time of the outage (or when problem was noticed)
• Day and date

• Wiki Markup
  \[WHEN APPLICABLE\] Specify which groups of people, which platforms, and how the services are affected (for example, slow, unavailable, some parts working and others not)

For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.

Sentence Paragraph 2 to include this info:

• What CIT is currently doing about the issue (for example, CIT is currently investigating the issue; CIT is currently working to resolve the issue)
• Pointer to Current Status of CIT Services page for latest updates

For example: CIT is currently working to resolve the issue. Please check the Current Status of CIT Services web page <http://www.cit.cornell.edu/services/status.cfm> for the latest information.

*\[Additional sentencesparagraphs as needed* to provide adequate detail on the impact of the outage.\]

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