...
download this Unplanned Service Outage template (MS Word)
From: Information Technologies Special Bulletins
| Wiki Markup |
|---|
*Subject:* Unplanned outage - \[KEY SERVICE NAMES\] \-\- _for example, Unplanned outage - NUBB_ OR Issue with \[KEY SERVICE NAMES\] |
Sentence 1 to include this info:
- Key service names
- Start time of the outage (or when problem was noticed)
- Day and date
Wiki Markup \[WHEN APPLICABLE\] Specify which groups of people, which platforms, and how the services are affected (for example, slow, unavailable, some parts working and others not)
For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.
Sentence 2 to include this info:
- What CIT is currently doing about the issue (for example, CIT is currently investigating the issue; CIT is currently working to resolve the issue)
- Pointer to Current Status of CIT Services page for latest updates
...
_For example: CIT is currently working to resolve the issue. Please check the Current Status of CIT Services web page <http<http://www.cit.cornell.edu/services/status.cfm> cfm> for the latest information.
| Wiki Markup |
|---|
*_ \[Additional sentences as needed* to provide adequate detail on the impact of the outage.\] |
...
Person's name (OPTIONAL)
Cornell Information Technologies
CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)
For example:
Cornell Information Technologies
Network and Communication Services